Raising concerns feedback form

Do you have a key concern about any local service? Bristol Parent Carers can provide a route for raising it with service providers.

There are 3 ways for your issue to reach our monthly Steering Group:-

Either 1. Log onto www.bristolparentcarers.org.uk and fill in a comments box on any page

Or 2. Email us at rosie@bristolparentcarers.org.uk

Or 3. Complete the on-line form below.

The information that you give us on this form will be treated as confidential and used for Bristol Parent Carers’ purposes only, and will not be passed onto other organisations without your permission, according to the Data Protection Act 1998. By filling in this form you give permission for us to share your concern anonymously with the relevant service provider.

Raising concerns feedback form
Your details (This is so BPC can contact you if necessary, these contact details will NOT be passed on to the Local Authority)




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Privacy statement

When you request information from Bristol Parent Carers or sign up to any of our services we obtain information about you.  We will ask for your consent to retain this information, and make it clear what your information will be used for. 

We have a legal duty under the General Data Protection Regulations to prevent your information falling into the wrong hands.  We must also ensure that the data we hold is accurate, adequate, relevant and not excessive.

Normally information we hold comes directly from you as explicit consent. When we collect information from you, we will ask for your consent to collect this information and make it clear what the purpose of this collection is. You do not have to provide us with any additional information unless you choose to. 

We store your information securely on our computer system, we restrict access to those who have a need to know, and we train our staff in handling the information securely.

If you have signed up to a training event or other service, when you sign up we will ask you for consent to pass your details to the professional worker providing that service.  That worker may hold additional information about your participation in these activities.  We have an agreement in place with our professional workers or any other agents or sub-contractors which we need to disclose your personal information to our agents or sub-contractors.  They will only able to use your personal information in accordance with this agreement.  In addition, we may disclose your personal information if required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights. 

We would also like to contact you in future to tell you about other services we provide, to keep you informed of what we are doing and ways in which you might like to support us.  You have the right to ask us not to contact you in this way and to ask us to remove the information which we hold on you. We will always aim to provide a clear method for you to consent for your information to be stored for this purpose.  You can also contact us directly at any time to tell us not to send you any future marketing material or to remove your information by contacting us at:

Bristol Parent Carers
c/o Phoenix Social Enterprise
5 Russell Town Avenue
Bristol
BS5 9LT

Tel : 0117 9396645 ext 204

bristolparentcarers@gmail.com

You have the right to a copy of all the information we hold about you (apart from a very few things which we may be obliged to withhold because they concern other people as well as you).  

To obtain a copy, either ask for an application form to be sent to you, or write to our Data Protection Officer at the address given above.  There may be a charge of £10 for a copy of your data (as permitted by law).  We aim to reply as promptly as we can and, in any case, within the legal maximum of 40 days. This website contains links to other websites.  We are not responsible for the privacy policies or practices of any third party.

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