After running a nursery in North Bristol for 16 years, Hayley changed direction as the needs of her eldest son became clearer. After navigating complex education, health and care systems to support her son, she became determined to make that journey clearer and fairer for other families in Bristol, especially those facing additional barriers.

Alongside caring, she has been closely involved in SEND and education governance, including five years as SEND Governor and Co-Chair of Governors at a local primary school, and volunteering with national SEND organisations.

Hayley volunteered with Bristol Parent Carers for three years, joining as Chair in January 2022. She stepped down as Chair in January 2025 and was appointed CEO following an open recruitment process in March 2025. She is known as an energising, focused leader who brings people together and ensures parent carer voices shape local decision-making.